Oh, before we move on to other things, TruGreen is a professional company that provides services for your lawns, weeds, trees, and shrubs. They send trained workers who take care of spraying and spreading to keep your grass healthy and your plants growing. You have the option of getting a one-time treatment, or you can select a plan that includes multiple visits throughout the year.
The lockbox is a secure system used by TruGreen to collect its payments from customers. It is similar to a unique post office box. The moment you send your payment to TruGreen, they collect it in this lockbox, a bank then picks it up from there, processes it, and finally, the bank sends it to TruGreen. This is why your statement shows “TRUGREEN LOCKBOX” instead of what you were expecting, just the company name.
How to Spot the Charge on Your Statement?
Identifying a TruGreen charge is not a difficult task. It will say “TRUGREEN LOCKBOX 800-878-4733 TN” on your bank or credit card statement, or something similar to that effect, like, maybe a little different, POS PUR TRUGREEN LOCKBOX. Just keep one thing in mind: these labels all lead back to TruGreen’s lockbox payment system.
If you purchased a one-time service, then you will see this charge only once, which is usually right after the technician serves it. Or, in the case of your membership with scheduled visits, you should be able to confirm that the lockbox charges at each point of arrival.
How Much Are People Actually Getting Charged?
Most of the time, a TruGreen visit will be around $65 to $225, depending on your yard’s area, selected services, and location. Talking about the multiple-visit plan, the majority of people pay $700 to $1000 for seven to nine visits per year. The costs vary from $450 to $2000, and it’s all about the services you decide on.
Common Issues People Run Into
One of the common issues faced by some people is that they usually find charges even after they believe that they canceled their service. These cancellations usually take place over the phone, and sometimes, requests are not met, which simply means that you may notice an extra charge on your bill. In some cases, the most frustrating part is the delay in getting the refund you have requested and canceled. There are also scenarios where the charges are made during the vacation stay of a person or after the person has already moved, and it is possible that the recipient has not been there to verify the payment.
How to Check or Dispute a Charge?
If you require your charge details, first of all, going into your TruGreen account will provide you with the necessary information or else you can also check your mail for the receipts. These receipts will display the date and the cost of the actual service. If you find something fishy, just get in touch with the TruGreen representatives at 800-878-4733. They can access your account to clarify the charge and also provide assistance in case of cancellation or a refund. That could be the way to go.
